It took almost four months, but Dunkin’ Donuts is finally doing the right thing.
The company finally offered an apology to two detectives with the New York Police Department who were refused service by a clerk.
The cop-hating employee’s antics caused a union-led boycott of the popular coffee and donut chain.
In an official, open letter signed by corporate exec Robert Wiggins, Dunkin’ Donuts admitted that the disrespectful treatment of the police officers “did not meet our standards of service, nor did it fulfill our promise to treat every guest with the utmost respect.”
“Dunkin’ Donuts and its franchises deeply value the public service that police officers and detectives provide to the neighborhoods we serve, especially in the New York City area,” Wiggins wrote.
That was all it took. The public apology led to NYPD Detectives’ Endowment Association President Michael Palladino to life the boycott.
“The DEA accepts their apology, and we acknowledge the longstanding support and commitment Dunkin’ Donuts has forged throughout the country with the law-enforcement community,” Palladino said. “I encourage both sides to resume the normal friendship and partnership.”
The incident happened on July 30.
Two NYPD officers were denied service at a Brooklyn shop by a clerk who said “I don’t serve cops.” That instantly started a union boycott of the chain. The New York Post reports:
After waiting in line behind a customer, the cops — who were wearing suit pants, shirts and ties, with their badges and pistols on their belts — approached the counter but were ignored by a clerk who instead asked a man standing behind them what he wanted, sources said.
The man gave the clerk his order, sources said, then added, “These two guys were in front of me.”
“Yeah, I know, but I don’t serve cops,” the clerk replied.
A manager at the store disputed that account, saying: “These two men in shirts and ties — who I later found out were police — must have never come to this Dunkin’ Donuts before, because instead of waiting in the line where you order, they waited at the counter where you pick up your order.”
“You can see on the security tape: they stand here for five minutes, while other customers were being served. One customer even ordered ice cream, and they must’ve not like that because they left the store,” he added.
The manager, who wouldn’t give his name, wouldn’t let The Post view the video.
Cops, their supporters and even Mayor de Blasio reacted with outrage when it was revealed that two plainclothes detectives were ignored by a worker who said, “I don’t serve cops” inside a combination Dunkin’ Donuts/Baskin-Robbins store at 1993 Atlantic Ave. in Brooklyn.
Amazingly, even after the public outrage, Dunkin’ Donuts refused to issue an apology, instead ordering all employees and franchisees to avoid talking to the press.
When asked if any disciplinary action had been taken, Dunkin’ Brands spokeswoman Michelle King said “that is a private matter between the franchisee and his employee.”
Wiggins’ apology appeared in a full-page ad in The Chief-Leader, a weekly newspaper that covers issues related to organized labor and politics in New York City.